FAQ about K-Beauty Wholesale | UMMA

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Find answers to the most commonly asked questions here.

How much does it cost to open an UMMA account?

Nothing! It’s absolutely free to sign up.

How do I create a new UMMA account?

You can sign up through the registration menu on the UMMA homepage. When signing up, you must provide us with some basic details about you and your business, and agree to the Terms & Conditions and Privacy Policy. To create your UMMA account, we’ll need some essential information from you; you’ll have to give us your email address, name, mobile number, company name and company address to get started.

What are some exclusive benefits I can expect when becoming an UMMA member?

When you sign up for UMMA, you will be able to collect different types of UMMA Points – such as welcome points and product purchase points – that can go towards your next order. Additionally, if you agree to receive marketing newsletters during registration, you will be the first to hear about the latest UMMA news regarding purchase benefits, including promotions, special events and more.

What are UMMA Points?

UMMA Points are exclusive points benefits that can be used like cash on our website. During payment, you can choose how much of your collected points you would like to spend on your purchase.

Can I re-register after closing my UMMA account?

Yes, you can sign up again after closing an account. However, if your previous account has been forcibly closed by the UMMA operation team, your re-enrolment will be determined after a thorough review. As mentioned prior to the closing of your account, all the information that existed in your previous account – such as account information, purchase history, UMMA Points, UMMA Credit, etc. – will not be restored once re-enrolled.

What should I do if I forget the email or password I registered with?

From the login page, click ‘Find Email Address.’ Then, enter your account information when prompted, and click ‘Find.’ You will find your registered email address on the ‘Email Verification’ page. Alternatively, you can click ‘Find Password’ on the login page. You’ll then be directed to our password reset page; simply enter your registered email address, and we’ll send a password reset link via email.

How do I update my account information?

After login, go to ‘MY’ > ‘My Account’. You will be able to edit your basic information, company information and password, and the changes will be made immediately.

How can I use and check my UMMA Credit?

UMMA Credit can be used as cash, but only within UMMA. You can check your credit details, including collected or used credit historically, by going to ‘MY’ and clicking ‘UMMA Credit.’

How can I use and check my UMMA Points?

UMMA Points can be used as cash, but only within UMMA. For details on your UMMA Points – including updates on your remaining, collected, used or expired points, and details of your UMMA Points historically – by going to ‘MY’ and clicking ‘UMMA Points’.

    Do I need an account to view or buy products?

    Yes. To search and shop our collection of K-Beauty products, you’ll need to create an UMMA account. Registration is free, and can be done online.

    How can I find specific products or brands on UMMA’s wholesale platform?

    Once you login, you can search our new arrivals, best sellers, and discover our top picks (‘UMMA’s Picks’). You can also search according to product type and category, or type in a specific brand or product on the search bar. With our filtering and auto-fill functions, you’ll notice how simple we’ve made wholesale shopping!

    I can’t find the product I’m looking for; is there a way to request it?

    If the product you are interested in cannot be found on UMMA, please submit your request by logging into your account. Then, click ‘My Inquiry,’ and select ‘Product’ from the options. Enter a title, and fill in the inquiry field by providing us with the brand name, product name and your desired quantity. Alternatively, you can upload a product list file containing all the information. We will check the details of your request and contact you as soon as possible.

    How can I place an order?

    After you have registered and logged in:

    1. Add a minimum order amount (500 USD) of your desired products to your Cart, and click the “Place Order” button.
    2. Fill out shipment & payment information.
      • Fill out your shipping information (country you are shipping to and shipping method)
      • Select your payment method (T/T or PayPal or Payoneer)
      • Select your refund method
      • Click “Pay Now” (mobile) or “Continue to Payment” (PC) to proceed to payment stage.
    3. The payment process varies depending on the payment method.
      • When selecting T/T method, you will need to make a wire transfer to the designated UMMA bank account
      • When selecting PayPal method, payment will be possible through the PayPal system within our UMMA website.
      • When selecting Payoneer, you will be able to use your USD balance on your Payoneer account to make a payment. You will be directed to the Payoneer site by clicking ‘Payoneer Checkout’ from your UMMA order completed / order detail page.
    4. During the payment process, you will have the option to use the UMMA Points and UMMA Credit you have collected according to UMMA’s usage policy.
    5. Once you fill in required information, click “Payment” (mobile) or “Place Order” (PC) to finalize the order.

    What is MOA?

    MOA stands for Minimum Order Amount, and is the minimum amount that must be ordered from suppliers.

    What is MOQ?

    MOQ stands for Minimum Order Quantity. This is the minimum number of products that must be ordered from suppliers or, in our case, per product.

    What is the Minimum Order Amount (MOA) per order, and Minimum Order Quantity (MOQ) per product?

    The minimum order amount (MOA) per order is 500 USD. The minimum order quantity (MOQ) per product can be checked for each product when you add it to your cart.

    What are the available payment methods on UMMA?

    You can make your payments by either T/T (Telegraphic Transfer), PayPal, or Payoneer.
    For Paypal, payments can be made on the UMMA site and the payment limit is 1,000 USD or less per purchase.
    For T/T, after clicking the “Payment” button, you must proceed with the actual wire transfer to UMMA’s bank account provided to you on the Payment Method page. There is no payment limit in case of T/T.
    For Payoneer, you must finalize processing your payment with your Payoneer account, which can be accessed through the ‘Payoneer Checkout’ button from your UMMA order completed / order detail page.

    How can I check my order details?

    To view details of your order history (according to the date of purchase), simply go to ‘MY’ and click ‘Order History.’ There you’ll find up to three years’ worth of your order history.

    Is there a payment limit due date for Telegraphic Transfer?

    T/T payments must be made by 23:59:59 (UTC +9), 5 days after the order is completed. Orders will be automatically cancelled if the payment is not completed within the due date.

    How can I check my payment status?

    Refunds will be made according to the refund method you selected during the payment process.
    For T/T, your options are either UMMA Credit or T/T. For Paypal, your options are either UMMA Credit or Paypal. For Payoneer, your options are either UMMA Credit or Payoneer.
    If you made the payment using only UMMA Credit, you may only receive UMMA Credit as refund.

    If a product is found to be unavailable for sourcing after I already made a payment, how can I get a refund?

    Refunds will be processed according to the refund method you selected at the payment stage. If you have paid using T/T, refunds can be made via Credit or T/T. If you have used PayPal to process your order, you can choose to get your refund using Credit or PayPal. If you made the payment using only UMMA Credit, you can only receive a Credit refund.

    What are the requirements for a full refund?

    If it is not possible to source a product that exceeds 20% of the purchase amount (excluding logistics costs after the purchase of the product is confirmed), you can get either a full refund (cancellation) of the previously paid amount, or a partial refund for purchasing a product that can’t be sourced.

    What shipping methods are available?

    We offer three main types of shipping. These are as follows:

    • Delivered-at-Place (DAP): UPS, DHL, and EMS.
    • Ex-Works (EXW): You’ll need to send a forwarder to pick up your products from UMMA’s warehouse (No shipping fee required). Our warehouse address is: Grouping Logis (11414) 32, Samil-ro 185beon-gil, Gwangjeok-myeon, Yangju-si, Gyeonggi-do, Korea
    • Free Carrier (FCA): We will send your products to a forwarder in Korea, charging for the domestic delivery (based on weight and shipping location).

    Where do you ship to?

    UMMA’s shipment service applies to 227 countries globally.

    Does UMMA handle customs clearance?

    We’re sorry to say that at this moment, UMMA does not handle customs clearance. You must check the customs regulations of imported goods for your country prior to placing an order. For more details, please check our Terms & Conditions.

    How much is shipping?

    Shipping costs will vary, depending on:

    • The weight of your order
    • Where it’s being sent
    • The packaging materials used to ship your order

    For detailed information about the shipping fee, please contact UMMA’s support team at operations@umma.io.

    Can I change the delivery destination after the payment?

    Unfortunately, the delivery address cannot be changed once payment has been processed. If you need to change the shipping information after payment, please contact us through the ‘My inquiry’ section in ‘MY.’

    How long does it take to ship out the products I ordered?

    The purchased products are shipped out from UMMA warehouse within 15 business days of the payment confirmation date.

    Where can I go to ask questions regarding shipment?

    For order inquiries, visit ‘MY’ and select ‘Order History.’ Then click ‘Order Details’ and ‘Inquiry’ to ask about a specific order. For general shipping information, please visit ‘My Inquiry’ and select ‘New Inquiry’ in your account.

    What should I do if the products I ordered are damaged, misplaced or not delivered?

    In the event that products are either damaged, misplaced or not delivered to you, please contact us by logging into your account. Select ‘Order History’ and click ‘Order Details’ > ‘Inquiry,’ and send us details about your order issue. Please contact us within 7 days of receiving your products, or at the end of the purchase confirmation period*. If you provide photo(s) that can prove the defect or wrong delivery of the product(s) along with the details, UMMA can respond to you more quickly and accurately. *The purchase confirmation period is 30 days after ship-out from UMMA’s warehouse using FCA/EXW shipping, and 7 days after delivery to the final destination with DAP.

    How can I contact UMMA?

    If your question isn’t answered in the FAQs above, or if you have a specific question about your account or order, or our products and services, please fill out the form at the bottom of our FAQ page, or contact us at operations@umma.io. You can also get in touch via the ‘MY’ page. Simply click ‘My Inquiry’ or ‘Help/FAQ.’ We will do our best to respond to you as soon as possible.

    When is the best time to contact UMMA?

    Our hours of operation are 9 am to 6 pm Monday – Friday (UTC +9 in Korean time). Please note, we are closed during Korean holidays.

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